Help with AuditPic
Answers to the most common questions about the AuditPic app, and how to reach us.
Contact us
Something not working, or a question that is not answered below? Send us an e-mail and tell us what you did, what you expected, and what happened instead. A screenshot helps.
E-mail: support@auditpic.com
AuditPic is a product of Mahmoud Consultancy B.V. (see the imprint page for company details).
Using the app
How do I take a signed photo?
Open the Capture tab and tap Take photo. AuditPic adds the time and your position to the picture, signs it, and stores it. When it shows as Signed in your gallery, it is ready to share. Photos from your gallery cannot be imported, so every AuditPic photo comes straight from the camera.
Why does AuditPic ask for my location?
The position where the photo was taken is added to the picture as part of the proof. The location is only read while you take a photo. AuditPic does not track you in the background.
I did not get the e-mail to confirm my address.
Open the app and tap Resend on the Verify your email banner. Also check your spam folder. If it still does not arrive, contact us with the address you used.
The app asks for my Face ID or passcode every time.
The lock protects your photos. You can see and change it in the settings of the app.
Sharing and verifying
How does someone check my photo?
Send them the share link, the QR code, or the verification ID of the photo. They can open it in any browser, without the app and without an account. They can also type the ID into the Verify box on the home page.
What does Unaltered mean?
It means the photo is the same as when it was taken: nothing in the picture has been changed since it was signed. It does not prove that the scene itself was real, for example a photo of a screen or a printed photo.
The link says the photo was deleted.
The owner of the photo deleted it, or it reached the end of its storage period. Deleted photos cannot be brought back.
Your photos and your data
How do I delete a photo?
Open the photo in the app and tap Delete photo. The picture is removed from our servers and its share link stops working.
How do I delete my account?
You can delete your account and your data from the settings of the app. If you cannot sign in, contact us.
What do you do with my data?
Read the privacy policy. Our servers are in the European Union and we do not sell personal data.